We’re committed to helping you get the perfect fitting dress shirt. Custom fit shirts can be tricky, and getting everything perfect on your first try doesn’t always happen. In the case that you don’t 100% love how your first shirt fits, we’re more than happy to provide one complimentary alteration or remake.
We excel at making alterations quick and hassle-free. Our Support section provides tons of information to help you understand your fit issues and make the necessary adjustments, but if you need some help, or just want a second opinion about something, our team in Malaysia is standing by to help. We’re incredibly experienced at helping clients get the perfect fit via phone, email, or in person at our office in Kuala Lumpur. We’re ready to work with you to get your fit perfect!
After your alteration is processed, an updated size will automatically be saved on your profile for future orders.
Alteration and remake requests must be initiated within 90 days of when you received your shirt. After an alteration request has been submitted it will take 2-3 weeks for you to receive your updated shirt. In order to request an alteration, customers must return the original shirt to the Saraline One Pieces Fashion Studio showroom in Kuala Lumpur. Customers are responsible for return shipping costs.
If you have received a shirt and would like to request alterations, you can do so by logging into your account, or just contacting us for help. See here for best practices on how to get started.
If your body changes significantly after receiving your shirt, we’re more than happy to help update your saved shirt size. However, we are not responsible for altering or replacing shirts to fit your new body size.
Returns & Exchanges
We don’t have a refund policy but you may get your store credit in return, shirts or products must be returned within 90 days of when you purchased them.But within 60 days, you may return any product or shirts for store credit. In order to receive a store credit, items must not be damaged, excessively worn or have been further altered.